1. What Does This Policy Cover?

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This Privacy Policy explains how OPENPHOTO ART collects, uses, stores and protects personal information provided by visitors and customers.

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OPENPHOTO ART is operated by Chris Page, trading as OPENPAGE STUDIO, who is responsible for the processing of personal data described in this policy.

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The policy covers personal information collected through website visits, customer enquiries, online purchases, bespoke artwork enquiries and associated customer communications.

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It also explains the rights individuals have under applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. What is Personal Data?

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Personal data is information relating to an identified or identifiable living individual.

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This may include a person's name, postal address, email address, telephone number, online identifiers, purchasing information or other details that could identify them directly or indirectly.

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Some information is provided voluntarily when contacting us or placing an order. Other information may be collected automatically through the operation of our website, including technical information relating to website visits.

 

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3. What Are My Rights?

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Under UK data protection legislation, individuals have certain rights concerning their personal information.

These include:

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a) The right to be informed about how personal data is collected and used.

b) The right to request access to personal data held about them.

c) The right to request correction of inaccurate or incomplete personal information.

d) The right to request deletion of personal data in certain circumstances.

e) The right to request restrictions on the processing of personal data.

f) The right to object to certain types of processing, including direct marketing.

g) The right to data portability where the relevant legal conditions apply.

h) Rights relating to certain automated decisions and profiling.

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These rights are subject to the conditions and exceptions established by law.

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Customers may contact us using the details provided in Section 12 to exercise their rights or raise concerns about the handling of their personal information.

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Individuals also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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4. What Personal Data Do We Collect?

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We may collect personal information where necessary to operate our website, respond to enquiries, process purchases and provide customer services.

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Depending on the nature of the interaction, this may include:

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• Name and contact details.

• Billing and delivery addresses.

• Email address and telephone number.

• Order details, purchase history and transaction references.

• Information supplied when requesting BESPOKE WALL ART, including artwork specifications and delivery requirements.

• Customer correspondence and enquiries.

• Email marketing preferences and subscription information, where applicable.

• Technical information such as IP addresses, browser information and website cookies.

 

Payment transactions are handled through external payment service providers. We do not directly collect or retain complete payment card details on our own systems.

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We aim to collect only the information reasonably necessary for the relevant purpose.

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5. How Do We Use Your Personal Data?

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We process personal information only where there is an appropriate lawful basis under UK GDPR.

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Depending on the purpose, this may include:

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Performance of a contract: To process purchases, arrange artwork production, manage payments, organise delivery and provide customer support.

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Compliance with legal obligations: To maintain appropriate business, accounting and transaction records and meet other legal requirements.

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Legitimate interests: Where necessary for reasonable business administration, responding to enquiries, maintaining website security and improving services, provided these interests do not override individuals' rights.

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Consent: Where consent is required, including certain marketing communications and non-essential website cookies.

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Personal information may be used for:

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• Responding to customer enquiries.

• Processing and fulfilling READY TO HANG orders.

• Preparing quotations and managing BESPOKE WALL ART projects.

• Communicating about purchases, production and delivery.

• Maintaining appropriate business and financial records.

• Providing customer assistance and resolving problems.

• Maintaining website security and functionality.

• Sending promotional information where permitted by applicable law and the customer's marketing preferences.

 

Marketing communications are separate from information necessary to fulfil an order.

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Customers may unsubscribe from promotional emails at any time using the unsubscribe facility provided or by contacting us directly.

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6. How Long Will We Keep Your Personal Data?

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We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and business requirements.

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For enquiries that do not result in a purchase or ongoing service, information may be retained for up to three months following the last communication, unless there is a legitimate reason to retain it for longer.

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Information relating to purchases and business transactions may be retained for up to seven years where necessary for accounting, tax, contractual or other legal purposes.

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Marketing subscription information may be retained while an individual remains subscribed, together with limited records necessary to respect unsubscribe requests.

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Information will be securely deleted or anonymised when it is no longer required, subject to applicable legal obligations.

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7. How and Where Do We Store or Transfer Your Personal Data?

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OPENPHOTO ART operates its website and online store using Wix.

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Personal information may be stored or processed through Wix and other service providers supporting website hosting, payment processing, customer communications and order fulfilment.

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Some service providers may process information outside the United Kingdom.

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Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements, including the use of recognised safeguards where required.

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We seek to use reputable providers and appropriate arrangements to protect personal information.

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Further details about the operation of website cookies and related technologies are available in our Cookie Policy.

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8. Do We Share Your Personal Data?

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We do not sell customers' personal information.

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We may share relevant information with external organisations where reasonably necessary to provide our products and services.

 

Depending on the circumstances, these may include:

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• Website hosting and e-commerce service providers.

• Secure payment processing services.

• Professional printing and framing suppliers.

• Packaging, courier and delivery services.

• Accounting and professional advisers.

• Customer communication and email service providers, where applicable.

 

For example, a delivery company may require a customer's name, delivery address and contact information to fulfil an order.

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Where BESPOKE WALL ART involves specialist production or installation arrangements, relevant information may be shared with the suppliers or contractors involved.

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We may also disclose personal information where required by law, court order or an appropriate regulatory authority.

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9. Data Security and Breach Notification

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OPENPHOTO ART takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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These measures include using established website and payment service providers and limiting access to personal information according to business requirements.

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Although reasonable precautions are taken, no internet-based system can be guaranteed to be completely secure.

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If a personal data breach occurs, we will assess the circumstances promptly and take appropriate action.

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Where legally required, we will notify the Information Commissioner's Office and affected individuals in accordance with UK data protection legislation.

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10. How Can I Access My Personal Data?

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Individuals may request access to the personal information we hold about them. This is commonly known as a Subject Access Request.

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Requests may be submitted using the contact information provided in Section 12.

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We may need to verify the identity of the person making a request before releasing personal information.

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We will normally respond within one month of receiving a valid request, subject to any permitted extension under applicable law.

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Requests are generally handled without charge, although the law allows exceptions in certain circumstances.

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Individuals may also contact us to request corrections, raise concerns or exercise other applicable data protection rights.

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11. Changes to This Privacy Policy

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We may update this Privacy Policy to reflect changes in our website, business operations, services or applicable legal requirements.

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The latest version will be published on the OPENPHOTO ART website, together with the date of the most recent update.

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Where a change materially affects how personal information is processed, we will take appropriate steps to inform affected individuals where required.

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12. Contact Information

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For questions concerning this Privacy Policy, personal information or data protection rights, please contact:

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Business Name: Chris Page trading as OPENPAGE STUDIO, operating OPENPHOTO ART.

Business Structure: Sole Trader.

Business Address: 7 Ascot Road, Gravesend, Kent DA12 5AL, United Kingdom.

Person Responsible for Data Protection: Chris Page.

Email: info@openpage-studio.com

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Individuals who remain dissatisfied with how their personal information has been handled may contact the Information Commissioner's Office at www.ico.org.uk.

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Last Updated

October 2026